Privacy Policy
Low Yat Group (comprising Low Yat Holdings (M) Sdn. Bhd., its subsidiaries, related corporations, associates, joint ventures, and any references to “we”, “us”, and “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, process, and safeguard your personal data when you interact with our websites, mobile applications, properties, hotels, retail centres, residential developments, and services.
1. Source and Type of Personal Data Collected
We collect personal data that you voluntarily provide to us, as well as data generated during your interactions with us. The types of personal data we may collect include, but are not limited to:
Personal Details
Full name, NRIC/Passport number, nationality, date of birth, gender, and signature.
Contact Information
Mailing address, email address, phone numbers.
Financial & Transactional Data
Bank account details, credit/debit card details, income range, employment history, payment history, and credit reports (for property buyers/tenants).
Property & Hospitality Data
Booking preferences, stay details, vehicle registration numbers, purchaser details, and unit preferences.
Technical & Digital Data
IP addresses, browser type, device information, geolocation, and website usage data via cookies.
CCTV & Security Data
Images and video footage captured via closed-circuit television (CCTV) cameras operating on our premises, retail malls, and sales galleries.
2. Purpose of Collection and Processing
Your personal data is collected and processed by Low Yat Group for purposes including, but not limited to:
Real Estate Development & Management
Processing property purchases, executing Sale and Purchase Agreements (SPA), property handovers, vacant possession, maintenance fees, and estate management.
Hospitality & Services
Processing hotel room bookings, guest check-ins, food and beverage reservations, and event management across our hotel and serviced suite properties.
Retail & Tenancy
Managing tenancy agreements, retail directory operations, space leasing, and mall administration (e.g., Plaza Low Yat).
Customer Support & Communication
Responding to inquiries, complaints, feedback, and service requests.
Marketing & Loyalty Programmes
Sending promotional updates, event invitations, newsletters, and cross-marketing materials regarding new property launches, retail events, or hospitality offers (where you have consented).
Legal & Regulatory Compliance
Fulfilling legal obligations, anti-money laundering (AML) checks, taxation, auditing, and enforcing our legal rights.
3. Disclosure of Personal Data
We keep your personal data confidential. However, to fulfil the purposes set out above, we may share your personal data with:
Low Yat Group Entities
Our parent company, subsidiaries, affiliates, and related companies across our property, hospitality, retail, and investment arms.
Third-Party Service Providers
External vendors, IT service providers, property managers, hotel booking engines, payment gateway processors, marketing agencies, and security contractors.
Professional Advisors
Our lawyers, auditors, tax consultants, bankers, and financial institutions.
Government Authorities & Regulators
Relevant authorities, municipal councils, land offices, law enforcement agencies, or tax authorities as required by law.
4. Security & Retention of Personal Data
We implement appropriate physical, technical, and administrative security measures to safeguard your personal data from unauthorised access, loss, misuse, or alteration.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with statutory legal, accounting, and reporting requirements. Once no longer required, your personal data will be securely destroyed or anonymised.
5. Cookies and Tracking Technologies
Our digital platforms use cookies, web beacons, and log files to enhance your browsing experience, analyse site performance, and serve relevant content. You may adjust your web browser settings to block or disable cookies, though some features of our website may not function properly as a result.
6. Your Rights Under the PDPA
In accordance with the PDPA, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correct
Request corrections to inaccurate, incomplete, or outdated personal data.
Right to Limit Processing
Request that we stop processing your personal data for direct marketing or restrict processing for specific purposes.
Right to Withdraw Consent
Withdraw your consent for us to process your personal data at any time (subject to legal and contractual obligations).
7. Contact Us for Complaints or Enquiries
If you wish to exercise any of your rights, update your preferences, or make an inquiry/complaint regarding the processing of your personal data, please contact us:
Low Yat Group
Address
468-16 Rivercity, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Malaysia.
Phone
8. Conflict
In the event of any conflict, inconsistency, or discrepancy between the English version and the Bahasa Malaysia version of this Personal Data Protection Notice, the English version shall prevail.